Multilingual and voice support - global customer interaction powered by artificial intelligence

Supports more than 40 languages: Interact with customers around the world with AI-powered translation and language understanding.

Real-time language detection and translation: Automatically detects the customer's language and provides accurate real-time translation.

Localized customer interactions: Customizing responses based on cultural differences and regional preferences.

Multilingual sentiment analysis: Understand customer sentiment and tone of voice in different languages to improve support quality.

Seamless communication across languages: Enable agents and customers to communicate effortlessly, even if they speak different languages.

Voice-activated chatbots: Allow customers to interact via voice commands for faster responses.

Automate interactive voice response (IVR): Reduce call center workload by handling inquiries through AI-driven voice menus.

Intelligent speech recognition: Understanding accents, dialects, and speech patterns for accurate voice responses.

Voice-enabled product search and recommendations: Allow users to find products and receive recommendations using voice search.

Multilingual voice assistance: Support voice interactions with customers in multiple languages to improve accessibility.

Support for website and mobile app conversations: AI-powered language translation for customer conversations.

Social media and messaging platforms: Enable multilingual support on WhatsApp, Facebook Messenger, Instagram, and Telegram.

Adapt the language of email and SMS: AI detects the customer's preferred language and automatically responds in the language the customer prefers.

E-commerce marketplace integration: Support for multilingual interactions on Shopify, WooCommerce, Magento, and Amazon.

Synchronize audio and text: Customers can switch between audio and text without losing the context of the conversation.

Personalized product recommendations in preferred languages: AI analyzes user behavior and makes suggestions in their language.

Region-specific promotions and discounts: Automatically adapt offers and prices based on regional customer preferences.

AI-powered multilingual FAQs: Provide intelligent self-service assistance across different languages.

Localized chatbot characters: Adapting a chatbot's tone and style based on cultural expectations.

AI-based customer interaction analysis: Track customer sentiment across languages to optimize support strategies.

Compliance with the General Data Protection Regulation (GDPR) and the Data Privacy Protection Act: AI securely processes multilingual data, ensuring compliance with global regulations.

End-to-end encryption for multilingual conversations: Secure customer interactions in every language.

Data localization and storage options: Choose how and where to store multilingual data to meet regional regulations.

AI-powered fraud detection in multiple languages: Detect suspicious behavior across different language inputs.

Scalable AI infrastructure: Supports high volumes of multilingual and voice interactions without performance issues.